All international orders shipped to the United Kingdom may be subject to customs duties, VAT, or import taxes, depending on the total value of your purchase and UK customs regulations.

Most of our products are priced well below the threshold that typically triggers customs charges, meaning the majority of orders are delivered without additional fees. However, this cannot be guaranteed, as final clearance decisions are made by HM Revenue & Customs (HMRC).

If your parcel is held by customs and any duties or taxes are applied, these charges are the responsibility of the customer. Unfortunately, BritPet has no control over these fees, and we cannot reimburse or cover them.

We recommend keeping an eye on your tracking information for updates. If your order is delayed at customs, please be patient while clearance is completed. Once released, your order will be prioritised for delivery.

We apologise for any inconvenience this may cause and appreciate your understanding.